At Tilda Appliances, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair return and refund policy as outlined below.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return:

• The item must be unused and in its original packaging.

• All accessories, manuals, and tags must be included.

• The product must not show signs of wear, damage, or alteration.

To start a return, please contact us at [email protected] with your order number, item details, and reason for return. We will provide you with return instructions.

Return Window

• Returns must be shipped back to us within 10 days after your return request is approved.

• We do not accept returns beyond 20 days from the delivery date.

Non-Returnable Items

• Items that are used, damaged, or missing parts not due to our error.

• Products returned without prior authorization.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

• If approved, a full refund will be issued to your original payment method within 7 business days.

• You will receive an email confirmation when the refund has been processed.

Late or Missing Refunds

If you haven’t received a refund after 7 business days, please:

1. Check your bank account or payment method again.

2. Contact your bank; processing times may vary.

3. If you’ve done all of the above and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please email us within 48 hours of receiving the order.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

• Original shipping fees (if any) are non-refundable.

Contact Us

For all refund and return inquiries, please reach out to us at [email protected].